Shipping + Handling
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Welcome to the BeniBoo’s shipping guide! We know how important it is for your items to arrive when you expect them, so please review the shipping information below to help guide your shipping selection. If you have any questions regarding estimated delivery or need help with your shipping options, please feel free to call our customer care representatives at 1-416 732 0902
USA Shipping Frequently Asked Questions
When will my order ship?
Orders with Ground Shipping can take up to 5 business days to be processed and shipped. Expedited orders placed before 11:00 a.m. PST (2:00 p.m. EST) will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
What do you charge for Ground Shipping?
Ground Shipping is a flat rate of $10, and orders over $200 shipped within the Contiguous United States qualify for Free Ground Shipping.
Do you offer Expedited Shipping?
Yes! We offer Expedited Shipping options to ensure you receive your Beniboo's order when you need it. All expedited orders confirmed before 11:00 a.m. PST (2:00 p.m. EST) will be processed the same day pending credit card verification. Please note the day your order is packed and shipped is not counted as a day in transit.
Expedited Shipping is only valid for orders shipped within the Contiguous United States. Please contact customer care if you would like an expedited shipping quote for Alaska or Hawaii.
Overnight Shipping $30
Second Day Air $20
Third Day $15
Once I've placed my order, how long will it take to arrive?
Orders are typically shipped within 2 business days, and standard Ground Shipping orders arrive in 7 to 10 business days. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date. For orders shipped outside of the contiguous canada please allow 8-21 business days for delivery.
Expedited orders will arrive within the number of business days designated by your shipping selection. To determine shipping days, begin with the first business day after your order is shipped. Orders placed before 11 a.m. PST (2 p.m. EST) will be shipped out the same day. Orders placed after 11 a.m. PST (2 p.m. EST) will be processed and shipped the following day.
For example, a 3 Day Shipping order placed on Monday after 11 a.m. PST (2 p.m. EST) will be processed and shipped out on Tuesday. Wednesday will be the first day of shipping, and it will arrive on the third day, Friday. If you have any questions, please refer to our shipping estimation guide during checkout or call us at 1-4167320902
How can I track my order?
Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. If your order is shipped via UPS, you will be provided an estimated delivery date when you track the package at ups.com. If your order is shipped via USPS, you can view the progress by tracking your package at usps.com.
What are the shipping charges for using the UPS Return Label?
We offer Free Return Shipping if you use our UPS Return Label within 7 days of receiving your order. We do not provide a return label for Hawaii and Alaska at this time. The item will need to be mailed on or prior to the 7th day of receiving your package. After the 7th day, you may use our UPS Return Label at a cost of $7, which will be deducted from your merchandise refund. You may also ship back the return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records.
To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package. We recommend printing out the return form for each order online and including each form inside the return package. If all orders are postmarked for return within 7 days of receipt, return shipping with the UPS Return Label will be free. If any items are returned after 7 days of receipt, the return shipping charge of $7 will be assessed.
How do I change my shipping address once my order is placed?
If you have entered an incorrect shipping address, please call us as soon as possible 416-732-0902 so that we can correct your address. Once your package has shipped UPS charges an $12 intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.
CANADA / USA
free INTERNATIONAL Shipping
ON ORDERS OVER $200 USD
(use code WORLDWIDE at checkout)
Welcome to the BENI BOO's International shipping guide! We know how important it is for your items to arrive when you expect them, so please review the shipping information below prior to placing your order. If you have any questions or concerns regarding estimated delivery or need help with your shipping, please feel free to call our customer care representatives at 1-416-732-0902 . We are also available via email at Beniboo.com.